As you read the chapter, consider the following:
Why is it significant to differentiate between the "big C" and the "little c" in an organization? How is the leader ultimately responsible for both types of culture?
Describe factors that contribute to unrest and upheaval within an organization's culture. What is the role of the leader in these factors?
How do the organization's characteristics, commitment, and consistency ultimately shape its culture?
Discuss various elements of Human Services organizational culture. Why should leadership be aware of them?
Examine the relationship between culture and strategy to change. Where does the leader fit into this correlation?